FAQ

Frequently Asked Questions (FAQ)

Welcome to the PullForge FAQ. Here you can find answers to common questions about our products, orders, shipping, payments, and policies.

If you cannot find the answer you are looking for, please contact our customer support team.

General Questions

What is PullForge?

PullForge is an independent online store specializing in Pokémon trading cards, sealed products, collectibles, and accessories. We provide collectors and fans with carefully selected Pokémon products and a reliable shopping experience.

Are your Pokémon products authentic?

Yes. We are committed to providing genuine Pokémon products sourced through trusted suppliers. We take authenticity seriously and strive to ensure every item we sell meets collector expectations.

Are you affiliated with Pokémon or Nintendo?

No. PullForge is an independent retailer and is not affiliated with, endorsed by, sponsored by, or officially connected with Nintendo, Game Freak, Creatures Inc., or The Pokémon Company International.

All trademarks and product names belong to their respective owners.

Ordering Questions

How do I place an order?

Simply browse our products, add your desired items to your cart, proceed to checkout, enter your shipping and payment details, and confirm your purchase.

You will receive an order confirmation email after your order has been successfully placed.

Can I change or cancel my order?

We may be able to modify or cancel an order if it has not yet entered processing or shipping.

Please contact us as soon as possible at:

Email: contact@PullForge.shop

Once an order has been processed or shipped, changes may no longer be possible.

Do I need an account to place an order?

No. You may complete your purchase as a guest if this option is available at checkout. Creating an account can make future purchases faster and easier.

Shipping Questions

How long does shipping take?

Orders are usually processed within 1–3 business days.

Estimated delivery times vary depending on your location:

  • United States: 3–6 business days

  • Australia: 5–10 business days

  • Canada: 7–12 business days

  • United Kingdom: 5–10 business days

  • Europe: 5–12 business days

  • Other locations: 7–20 business days

Delivery times may vary due to carrier delays, customs processing, holidays, or other circumstances outside our control.

Do you provide tracking information?

Yes. When available, tracking details will be sent to you by email after your order has been shipped.

Please allow 24–48 hours for tracking information to update after dispatch.

Do you ship internationally?

Yes. We offer shipping to many locations worldwide. Shipping availability and costs are calculated during checkout.

Are customs fees included?

International customers may be responsible for customs duties, taxes, or import fees required by their country.

These charges are determined by local authorities and are not controlled by PullForge.

Product Questions

Do you sell sealed Pokémon products?

Yes. We offer sealed Pokémon products including booster packs, booster boxes, Elite Trainer Boxes, collection boxes, and other collectible items.

Are minor packaging imperfections considered defects?

As collectible products, some items may have minor factory or shipping-related imperfections such as small dents, wrinkles, or slight box wear.

These cosmetic issues generally do not affect product authenticity or usability and may not qualify as defects.

Do you accept pre-orders?

Yes. Some upcoming Pokémon releases may be available for pre-order.

Please review our Pre-Order Policy for details regarding release dates, cancellations, and shipping timelines.

Payment Questions

What payment methods do you accept?

We accept various secure payment methods, which may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Available options may vary depending on your location.

Is my payment information secure?

Yes. Payments are processed through secure third-party payment providers using industry-standard encryption.

PullForge does not store your complete credit card information.

Returns & Refunds

Do you accept returns?

Yes, eligible returns may be accepted within 30 days of delivery if items meet the requirements outlined in our Return & Refund Policy.

Can I return opened Pokémon products?

Due to the collectible nature of trading card products, opened or unsealed items are generally not eligible for return unless they arrive damaged, defective, or incorrect.

How long do refunds take?

Once an approved refund has been processed, it may take 5–10 business days to appear in your account depending on your payment provider.

Customer Support

How can I contact PullForge?

You can reach us using the information below:

PullForge

Email: contact@PullForge.shop

Phone: +1 (479) 345-1674

Address:

7 Gaggin Street
THORNTON NSW 2322

Our team is happy to assist you with any questions regarding orders, products, or policies.

Thank you for choosing PullForge. We appreciate being part of your Pokémon collecting journey!