Pre-Order Policy

At PullForge, we offer pre-order opportunities for upcoming Pokémon trading card products and collectibles. Pre-orders allow collectors to reserve highly anticipated items before their official release.

Please review this Pre-Order Policy carefully before placing a pre-order.

1. What Is a Pre-Order?

A pre-order is an advance purchase for a product that has not yet been released or is not currently available for immediate shipment.

By placing a pre-order, you are reserving your item before its expected release date.

2. Payment for Pre-Orders

Payment is required at the time the pre-order is placed unless otherwise stated.

By completing a pre-order purchase, you authorize PullForge to charge your selected payment method for the full purchase amount.

3. Release Dates

Release dates provided for pre-order products are estimated dates supplied by manufacturers, distributors, or suppliers.

Release dates may change due to circumstances outside of our control, including:

  • Manufacturer delays

  • Supply chain issues

  • Distribution changes

  • Production delays

  • Unexpected demand

PullForge is not responsible for changes to official release schedules.

4. Shipping of Pre-Order Items

Pre-order items will be shipped as soon as they become available and have been received by PullForge.

If your order contains both in-stock items and pre-order items, your order may:

  • Ship together once all items are available, or

  • Be shipped separately depending on availability and fulfillment requirements.

Additional shipping charges will not apply unless otherwise communicated.

5. Pre-Order Cancellations

Pre-orders are placed based on expected inventory requirements and supplier commitments.

Cancellation requests may be accepted only if the order has not entered fulfillment or processing.

To request a cancellation, contact us as soon as possible:

Email: contact@PullForge.shop

Approved cancellations may be subject to applicable fees where costs have already been incurred.

6. Pre-Order Refunds

If PullForge is unable to fulfill a pre-order due to circumstances such as supplier cancellation, discontinued products, or unavailable inventory, customers will receive an appropriate resolution, which may include:

  • A full refund

  • Store credit

  • Alternative product options (where available)

7. Product Availability

While we make every effort to fulfill all pre-orders, availability may occasionally be affected by:

  • Manufacturer production limits

  • Allocation restrictions

  • Distributor inventory changes

  • Unexpected demand

In rare cases, quantities may be limited or adjusted.

8. Multiple Pre-Orders

Customers may place multiple pre-orders; however, PullForge reserves the right to limit quantities or cancel orders that appear to be placed for fraudulent purposes, unauthorized resale, or excessive purchasing activity.

9. Condition of Pre-Order Products

All pre-order products are expected to arrive factory sealed and in new condition.

Please note that collectible products may occasionally have minor manufacturing or packaging imperfections that do not affect authenticity or usability.

10. Customer Responsibility

Customers are responsible for:

  • Providing accurate shipping information.

  • Reviewing product details before ordering.

  • Understanding estimated release dates.

  • Ensuring payment information remains valid until fulfillment.

11. Contact Us

If you have questions regarding a pre-order, please contact our support team:

PullForge

Email: contact@PullForge.shop

Phone: +1 (479) 345-1674

Mailing Address:

7 Gaggin Street
THORNTON NSW 2322

Thank you for choosing PullForge. We appreciate your patience and support while we prepare your upcoming Pokémon collectibles.