Refund policy

At PullForge, customer satisfaction is important to us. We strive to provide high-quality Pokémon trading cards, collectibles, and accessories. Please review this Return & Refund Policy before making a purchase.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item:

  • Is unused and in its original condition.

  • Is returned with all original packaging, accessories, and documentation.

  • Shows no signs of wear, damage, or misuse.

  • Is accompanied by proof of purchase or your order number.

Returns that do not meet these requirements may be declined.

2. Non-Returnable Items

For quality assurance and collector value, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Opened or unsealed Pokémon trading card products.

  • Booster packs, booster boxes, elite trainer boxes, tins, and other sealed products that have been opened or whose factory seal has been broken.

  • Mystery boxes or mystery packs.

  • Digital products, gift cards, or downloadable content.

  • Clearance, final sale, or promotional items marked as non-returnable.

  • Products damaged due to misuse, improper storage, or normal wear after delivery.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve your claim quickly, please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item and its packaging.

Once reviewed, we will determine the appropriate resolution, which may include a replacement, store credit, or refund.

4. How to Request a Return

Before returning any item, please contact our customer support team for return authorization.

Contact Information:

Email: contact@PullForge.shop

Phone: +1 (479) 345-1674

Please include your order number and the reason for your return request.

Returns sent without prior authorization may be refused.

5. Return Shipping

Unless the return is due to our error (such as receiving an incorrect or defective item), customers are responsible for return shipping costs.

We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items. PullForge is not responsible for returns that are lost or damaged during transit.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved:

  • Refunds will be issued to the original payment method used for the purchase.

  • Please allow 5–10 business days for the refund to be processed after approval. Processing times may vary depending on your financial institution or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error or required by applicable law.

7. Exchanges

We currently offer exchanges only for items that arrive damaged, defective, or incorrect, or where otherwise required by applicable law.

If you need a replacement, please contact our customer support team before returning your item.

8. Order Cancellations

Orders may be canceled only if they have not yet entered processing or been shipped.

Once processing has begun, cancellation requests cannot be guaranteed.

Pre-order cancellations may be subject to the terms outlined in our Pre-Order Policy.

9. Lost or Stolen Packages

If a shipment is marked as delivered but cannot be located, please contact the shipping carrier first and then notify our customer support team.

While we will assist you where possible, PullForge cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier, except where required by applicable law.

10. Chargebacks

Customers are encouraged to contact us before initiating a payment dispute or chargeback.

Fraudulent or abusive chargebacks may result in account restrictions and may be contested with supporting documentation.

11. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any rights or remedies you may have under applicable consumer protection laws. Where local law provides additional protections, those rights will apply.

12. Contact Us

If you have any questions regarding returns or refunds, please contact us:

PullForge

Email: contact@PullForge.shop

Phone: +1 (479) 345-1674

Mailing Address:

7 Gaggin Street
THORNTON NSW 2322