Payment Policy

Thank you for shopping with PullForge. This Payment Policy explains the payment methods we accept, how payments are processed, and other important information related to purchasing from our store.

1. Accepted Payment Methods

We accept a variety of secure payment methods, which may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Other payment methods displayed at checkout

Available payment methods may vary depending on your location.

2. Payment Authorization

When you place an order, your payment method will be authorized and charged at the time your order is submitted, unless otherwise stated for specific products or pre-orders.

Orders will not be processed until payment has been successfully authorized.

3. Currency

All prices are displayed in the currency selected on our website.

If your payment method uses a different currency, your financial institution may apply currency conversion rates and additional fees. PullForge is not responsible for exchange rate differences or bank charges.

4. Pricing Accuracy

We make every effort to ensure that product prices are accurate. However, pricing errors may occasionally occur.

If a pricing error is discovered after an order is placed, we reserve the right to:

  • Correct the price.

  • Cancel the affected order.

  • Issue a full refund if payment has already been collected.

  • Contact you with available options before processing the order.

5. Taxes

Applicable sales tax, GST, VAT, or other taxes will be calculated at checkout where required by law.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their destination country unless otherwise stated.

6. Payment Security

Protecting your payment information is a priority.

All transactions are encrypted using industry-standard Secure Socket Layer (SSL) technology and are processed through trusted third-party payment providers.

PullForge does not store your complete credit card or debit card information on our servers.

7. Fraud Prevention

To protect both our customers and our business, orders may be reviewed for fraud prevention purposes.

We reserve the right to:

  • Request additional identity or payment verification.

  • Delay shipment while verification is completed.

  • Refuse or cancel orders suspected of fraud, unauthorized activity, or violations of our Terms of Service.

If an order is canceled due to suspected fraud, any captured payment will be refunded to the original payment method.

8. Order Confirmation

After successful payment, you will receive an order confirmation email containing your purchase details.

If you do not receive a confirmation email, please check your spam or junk folder before contacting our customer support team.

9. Failed or Declined Payments

If your payment is declined, please:

  • Verify your payment information.

  • Ensure sufficient funds or credit are available.

  • Contact your bank or card issuer if necessary.

  • Try another accepted payment method.

Orders will not be processed until payment has been successfully completed.

10. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, refunds typically appear within 5–10 business days after they have been processed.

For more information, please refer to our Return & Refund Policy.

11. Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback or payment dispute.

Fraudulent or unwarranted chargebacks may be challenged using order records, shipment tracking, and other supporting documentation.

12. Contact Us

If you have any questions regarding payments or billing, please contact us:

PullForge

Email: contact@PullForge.shop

Phone: +1 (479) 345-1674

Mailing Address:

7 Gaggin Street
THORNTON NSW 2322