Privacy policy

At PullForge, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through our payment providers)

  • Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Referral source

  • Time spent on our website

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Respond to inquiries

  • Improve our website and customer experience

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send promotional emails or newsletters if you have opted in (you may unsubscribe at any time)

3. Payment Information

Payment transactions are processed through secure third-party payment providers.

PullForge does not store your complete credit card or debit card details on our servers.

4. Cookies

We use cookies and similar technologies to:

  • Remember your preferences

  • Maintain shopping cart functionality

  • Analyze website traffic

  • Improve website performance

  • Personalize your shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, including:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Analytics providers

  • Fraud prevention services

  • Government authorities when required by law

Each service provider is expected to protect your information and use it only for the services they provide.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal, accounting, and tax obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Restrict or object to certain processing activities

  • Request a copy of your data where applicable

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

9. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide consent for data processing.

We do not knowingly collect personal information directly from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. International Users

If you access our website from outside the country where our operations are based, your information may be transferred to, stored, and processed in jurisdictions that may have different data protection laws than those in your location.

By using our website, you consent to such transfers where permitted by applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of those external websites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

The updated version will be posted on this page with the revised "Last Updated" date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

PullForge

Email: contact@PullForge.shop

Phone: +1 (479) 345-1674

Mailing Address:

7 Gaggin Street
THORNTON NSW 2322