Contact information

At PullForge, we're committed to providing excellent customer service. Whether you have questions about an order, need assistance with a product, or simply want to get in touch, we're here to help.

Customer Support

Email: contact@PullForge.shop

Our customer support team aims to respond to all inquiries within 24–48 business hours.

Phone: +1 (479) 345-1674

Business Hours:

  • Monday – Friday: 9:00 AM – 5:00 PM

  • Saturday: 10:00 AM – 2:00 PM

  • Sunday: Closed

Mailing Address

PullForge
7 Gaggin Street
THORNTON NSW 2322

Please note that this address is for business correspondence and approved returns only. Do not send returns without first contacting our support team for return authorization.

Order Support

If you're contacting us regarding an order, please include:

  • Your order number

  • The email address used to place the order

  • A brief description of your inquiry

Providing this information will help us assist you more efficiently.

Frequently Asked Questions

Before contacting us, you may wish to review our FAQ page, where you'll find answers to many common questions regarding:

  • Shipping and delivery

  • Returns and refunds

  • Pre-orders

  • Payments

  • Product authenticity

We're Here to Help

Customer satisfaction is our priority. Whether you're a first-time buyer or a returning collector, we appreciate your trust in PullForge and look forward to assisting you.