Shipping policy
Thank you for shopping with PullForge. We are committed to delivering your Pokémon trading cards and collectibles safely and efficiently. Please read our Shipping Policy carefully before placing an order.
Order Processing
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Orders are typically processed within 1–3 business days after payment has been successfully received.
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Orders are processed Monday through Friday, excluding weekends and public holidays.
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During peak periods, holidays, product launches, or promotional events, processing times may be slightly longer.
Shipping Times
Estimated delivery times begin after your order has been processed.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 3–6 business days |
| Australia | 5–10 business days |
| Canada | 7–12 business days |
| United Kingdom | 5–10 business days |
| Europe | 5–12 business days |
| Other International Destinations | 7–20 business days |
Please note that these delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on:
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Delivery destination
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Package weight and dimensions
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Selected shipping method
Any available free shipping offers will be displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available. Tracking updates may take 24–48 hours to appear after the shipment has been dispatched.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated by PullForge.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided:
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Shipping delays may occur.
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Additional shipping fees may apply if the package must be reshipped.
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PullForge is not responsible for orders delivered to incorrectly provided addresses.
Please contact us immediately if you notice an error in your shipping information after placing an order.
Lost or Delayed Shipments
If your package has not arrived within the estimated delivery timeframe, please contact us at contact@PullForge.shop.
We will work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.
Damaged Packages
If your order arrives damaged:
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Contact us within 7 days of delivery.
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Include your order number.
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Provide clear photographs of the damaged packaging and products.
We will review your claim and work toward an appropriate resolution.
Multiple Shipments
Orders containing pre-order items, backordered items, or products shipping from different fulfillment locations may be shipped separately. You will receive tracking information for each shipment when applicable.
Delivery Responsibility
Once an order has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer. If you believe your package has been lost or stolen after delivery, please contact the carrier and notify our customer support team. We will do our best to assist with the claims process where possible.
Contact Us
If you have any questions about shipping or your order, please contact us:
PullForge
Email: contact@PullForge.shop
Phone: +1 (479) 345-1674
Mailing Address:
7 Gaggin Street
THORNTON NSW 2322